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FREE pickup in The Hague
€6.95 shipping (NL)
€9.95 shipping (BE)
If you like to pickup your order at our studio in The Hague, you can schedule your pickup moment via the following link:
All orders are carefully packed and shipped with Post.nl .
Packages will be shipped within 2-5 business days after a successful order.
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Each of our ceramic pieces is handmade and one of a kind. Small variations in shape, size, color, and glaze are a natural part of the making process and are not considered defects.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We'll work with you to arrange a replacement, repair, or refund where appropriate.
If you change your mind, you have the right to return your order within 14 days of receiving it, in accordance with EU consumer law. To be eligible for a refund, items must be returned unused, in their original condition, and securely packaged. Return shipping costs are the responsibility of the customer unless the item is faulty or we made a mistake.
Refunds will be issued after we have received and inspected the returned item.
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We're here to help! If you have any questions about our products, your order, or your delivery, please don't hesitate to get in touch.
We aim to respond to all enquiries within 1–3 business days.
Because every piece is handmade, slight variations in shape, color, and glaze are part of what makes each item unique.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and its packaging so we can resolve the issue as quickly as possible.
contact: hetkeramischhuis@hotmail.com
customer service
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We have two types of workshops you can choose from:
SCULPTING WORKSHOP
During this workshop, you will be introduced to clay modeling. You can create items such as cups, bowls, dishes, candle holders, or multifunctional objects, which we will later glaze and fire for you.
CLAY & GLAZE WORKSHOP
During this workshop, you will be introduced to clay modeling AND the glazing of your creations. The first part of the workshop will consist of sculpting your desired item, such as a mug, bowl, plate, candle holder, or multifunctional object. The second part of the workshop will be dedicated to glazing (=painting) your pieces.
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Yes! Though, we primarily teach in Dutch, as most of our customers are Dutch-speaking.
Nonetheless the both of us are fluent in English, and can guide you in your preferred language. We do ask English speaking customers to let us know in advance so we can inform and check with the rest of the group.
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We do!
If you’re looking for a private workshop/event, we recommend e-mailing us. We can customize a workshop to your desire or you can choose the existing format of the workshops; ‘Sculpting workshop’ or ‘Clay & Glaze workshop’. Our standard space can host 20 people, but we can always add more tables and seats! Prices vary depending on your request and the number of participants in the workshop.
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No, we do not! Het Keramisch Huis only hosts handbuilding and glazing workshops/events.
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4-6 weeks.
Your pieces will first dry for at least two weeks. After that, we try to group as much pieces as possible to run a full kiln as we aim to minimise energy wastage.
As soon as your pieces are ready for pick-up, we will send you an email and arrange a pick-up time together.
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No, we don’t offer a shipping/delivery service. Pieces made during one of our workshops can only be picked up —after 4-6 weeks — in our studio. You will receive an email once your pieces are ready for pick-up.
Take a look at the FAQ or reach out anytime.