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customer Service
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You're welcome to collect your order from our studio at Jozef Israëlslaan 56, 2596 AR, The Hague. Once your order is placed, you'll be able to schedule a pickup time that suits you via the link below.
Choosing pickup is not only a more sustainable option, but also the safest way to ensure your ceramic piece reaches you without the risks of shipping.
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Shipping options:
Free: Pick up in The Hague, Netherlands
€6.95 : Shipping (NL)
€9.95 : Shipping (BE)
If you prefer to have your item(s) delivered, your package will be shipped with Post.nl . As we are a small scaled business, we work with flat rate shippings.
Orders ship within 3-5 business days.
Every ceramic piece is carefully wrapped using protective packaging. While we do everything possible to ensure your order arrives safely, please inspect your parcel upon arrival. If anything arrives damaged, contact us within 48 hours with photos and we'll make it right.
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Every piece is handmade, carefully packed, and sent on its way with great care. As a small ceramics studio, every shipment requires time and attention, and each journey a piece makes also increases the risk of damage.
Before placing your order, we kindly ask you to read the product description, dimensions, and photos carefully. If you're unsure about anything, please don't hesitate to get in touch—we're always happy to answer your questions and help you choose the right piece.
If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery and include your order number along with clear photos of the item and its packaging. We'll work with you to find a suitable solution as quickly as possible.
Thank you for supporting handmade ceramics and for helping us keep our studio as thoughtful and sustainable as possible.
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Reach out via mail: